Category Archives: Education

Topics related to the education sector (usually the tertiary or Higher Education sector).

Leaders can be bullies too.

Leaders can be bullies too. And their poor behaviour will infect the whole organisation.

When I hear the word “bully“, even at work, I inevitably recall the schoolyard bullies of my youth. Often with a clique of sycophants, they were the nasty kids who tried to intimidate others. Their gangs were not deeply committed to being mean. They were committed to survival. Better, they reasoned, to support a thug than get sand kicked in their faces. Or worse, become the butt-end of cruel taunts about bad haircuts.

Unfortunately, we do not leave the bullies behind when we leave the playground. Bullies grow up and find their niche in adult life. The ease with which they establish themselves in an organisation—think parasitic wasp, not butterfly—signals the workplace’s tolerance for bad behaviour.

In an organisation with a strong supportive culture, managers deal with bullying swiftly and seriously. Minor incidents are treated as teachable moments. At low levels, the strategy may be as simple as one colleague being empowered to stand up for another—to make it known there is a line in the sand. At higher levels, when bad behaviour escalates, complaints about bullying are heard, taken seriously, and investigated rather than diverted and buried.

In one organisation I worked for, the Chief Executive Officer (CEO) was a well-known, old-school playground bully without the finesse one might expect from a modern leader.

One day, he wandered into my office. He didn’t like my research group’s strategy and wanted to tell me so. Dropping into a chair without greeting or invitation, he rocked back and started into me. I held my position. He became angrier and raised his voice. His reputation for shouting preceded him, and I was prepared. I had decided to match him decibel for decibel. He became louder; I became louder.

He quickly realised that we were shouting at each other and began to drop the volume. I followed suit. For about 10 minutes, the loudness of the conversation rose and fell. At the end of it, he smiled at me, said, “good chat”, rocked himself out of the chair and left. We had not agreed, but we had reached a rapprochement, and he left me to manage my own team.

I would not recommend my strategy even though it worked at the time. It can be extremely frightening to have a large adult male shout at you. It is also precisely why they do it. Unless you can cope with the aggressiveness of the interaction (and frankly, why should you?), shouting back is not going to work. It’s also unprofessional and fails to address the more significant structural issue.

Bullying was a regular tactic in my boss’s amentarium, and I achieved a temporary, personal solution that left others exposed. Because no one had ever managed his behaviour, his experience was that shouting worked. It was rewarded by compliance, and compliance was what he wanted.

Much of the leadership literature is about the qualities that one requires to “bring people along”, sell a vision, encourage engagement, (re-)align activities, and gather support for the (new) organisational strategy. The CEO short-circuited that messy business by bullying staff. Instead of intelligent workers, he wanted compliant widgets. The tactic, however, is stupid and lazy. Leaders who adopt it will lose one of their greatest assets. Disempowering staff reduces an organisation’s human capital. The short term win of reluctant compliance is offset by a deterioration of morale, the loss of good employees, and an absence of fresh perspectives. Organisations that accept bullying in leadership tacitly agree to become weaker organisations.

Bullying is also a quickly learned behaviour that obviates the need for senior staff to hone their leadership skills. If at first you don’t succeed, shout louder. Others learn the strategy, and it becomes an existential danger for the organisation.

Unfortunately, bullies in leadership are often not ranting, physical thugs and they don’t wear convenient labels. “BEWARE, BULLY!!!”. They have more polished and sophisticated tactics. The techniques can be pretty subtle and their true nature is often concealed from those who are not the targets.

When the most senior person in the organisation is a bully, who then will take action? The organisation’s Board or equivalent should step in, but this is easier said than done. The bullied staff member needs to know how to raise their concerns to the Board, and the Board needs to have the willingness to listen and act.

For a bullied staff member to complain, they have to believe it will make a difference. Unfortunately, complaining is often the employment equivalent of stretching your neck out on the chopping block. The victim needs to trust the process, and many organisations provide no basis for that trust. For managing bullies in leadership, the process should be well known, straightforward, and direct to the Board. It never entered my head to complain about my former CEO. I thought it was my problem, and I did not know of any internal processes, let alone a route to the Board. There are also, almost certainly, gender dimensions to who is bullied, how they manage it, and how seriously they are taken.

To manage bullying complaints about leaders, Board members need to be informed, engaged, and empowered to take the complaints seriously. “The Board has an absolute and unmistakable obligation to exercise oversight of workforce culture“. For NGOs, not-for-profits and other non-commercial Boards, membership is often voluntary or unremunerated. Such part-time, “not too serious” Boards can be particularly vulnerable to Directors’ and Trustees’ ignorance and lack of training. There are also disincentives for Boards to take bullying complaints seriously about senior leadership.

The CEO is usually a member of the Board and a colleague of the rest of the members. Some of the Board members will have been nominated by the CEO. Others may have been a part of the CEO’s selection process. When the CEO nominates a person to the Board, the nominee’s sense of loyalty can cloud their judgment about the CEO’s wrong-doing. After all, if the CEO nominated me, she must be OK because I’m great. When the CEO is found wanting, there may be a real sense of failure or a loss of face by Board members involved in the appointment. If a CEO is a bully, clients and the senior leadership team may question the Board’s competence and seek a review of the due diligence processes, with all the attendant embarrassment that can flow from that. All these impediments encourage Boards to obfuscate.

A quick internal process in the guise of swift action is a short-term (wrong-headed) solution to complaints about senior leadership bullying. The result is a superficial examination of the complaint that gives the Board comfort. It allows for a peremptory dismissal of the complaint and avoids embarrassment or culpability. It is easy to imagine, for instance, excusing bullying as a matter of “management style” rather than seeing it for what it is. This is wrong. There is nothing stylish about a bully. Unfortunately (or perhaps, fortunately), superficial processes for managing leadership misconduct have a nasty habit of coming back to bite an organisation.

A better approach, which carries a higher initial cost, is to engage an external, independent party. Let them investigate the complaint. It demonstrates the matter is being taken seriously, managed impartially, and led by the evidence. It also sets a loud, zero-tolerance tone within the organisation, setting or reinforcing the organisational culture.

If there are any concerns that bullying may be ongoing, administrative leave for the CEO (without prejudice) can be applied while an investigation is conducted. An excellent example of this was the suspension of the newly appointed Director of SOAS following a complaint of racism. The suspension occurred within months of his appointment, and following an investigation, he was cleared and reinstated. Any initial embarrassment that may have been felt is washed away by sound processes.

Unfortunately, the entire premise of this piece rests on two things. First, staff must be prepared and able to raise concerns about bullying by those in leadership. Second, the Board must be trained, competent and serious about managing it. Pretty words are not enough.

Staff realities are such that it can be better to suffer in silence or leave the organisation. I have known numerous staff of various organisations who chose to go rather than complain about their toxic workplace. Until you have witnessed the pyrotechnic career collapse of those who complained and were not heard, it is sometimes difficult to understand the reluctance.

No one wants to join the ranks of the pilloried complainers. The received wisdom is to “slip away” or “put up with it”. If Boards are not prepared to hold CEOs accountable, “slip away” is sound advice—tragic and indicting, but sound.

Research brain drain from the global south

The Director of the School of Oriental and African Studies (SOAS) in London, Dr Adam Habib, recently argued that universities in the global north are taking the best and the brightest from the global south and failing to return them.

360info asked me to reflect on this for a special issue on the education brain drain, and write about it from the perspective of research in the global south. What I wrote builds on previous ideas I’ve published and blogged about around the idea of “trickle down science” and decolonising research. This is an edited version of the 360info article.

The indigenous Bajau Laut of southeast Asia live a nomadic existence at sea. They have lived on houseboats for more than 1,000 years, free-diving for marine resources to sustain themselves. Research on the human genetic changes that allowed the Bajau Laut to adapt to this life at sea was published in 2019 in Cell. All but one of the article’s authors came from developed economies. The one Indonesian researcher had no relevant disciplinary background and appeared to be logistical support. The Indonesian government saw the study as exploitative and legislated to restrict overseas researchers from fly-in, fly-out, “grab the data and run” research.

It’s an example of a common problem: the world’s poorest economies suffer health and development deficits that require research, but they are least likely to do research. When they do research with developed economy collaborators, it is often not the most relevant research to the developed economy.

The highest-income economies graduate the most PhDs per capita — the principal qualification for researchers — whilst the poorest economies graduate the least. The current stop-gap solution, critiqued by Dr Habib, is for developing economies to send their best and brightest students away to overseas PhD programs, often in developed economies. But the PhD experience in developed economies is usually geared towards research training involving sophisticated techniques and equipment unavailable at home. The student cannot replicate the research environment when they return to their home institutions and fall into an intellectual suzerainty.

A supplementary approach to improving research capacity is through research collaborations. Many developed economy researchers enjoy the opportunity to collaborate with developing economy researchers. The developed economy researchers offer much-needed injections of capital and equipment; they can also provide experience using the latest collection techniques or analytic methods. Through the collaborations, developing economy researchers grow their skills and their networks. They are also much more likely to become authors of well-cited journal articles, which improves their international standing.

However, significant concerns have been raised recently about the nature of the research collaborations between developed and developing economies. The concerns pivot on whether the relationship is exploitative. Are the collaborators from developing economies equal partners in the research, or are they logistical support, as in the case of the Bajau Laut study? Improving research capacity in developing economies needs to be realistic about the challenges and the structural deficits. There needs to be mutual respect. And it needs to be resilient to foreseeable and unforeseeable shocks.

Around 10-years ago, the Wellcome Trust funded a project to establish a virtual institute for interdisciplinary research of infectious diseases of poverty in four countries (five institutions) in West Africa. Two developed economy institutions provided support. Nigeria and Mali had Boko Haram insurgencies during the project, and Côte d’Ivoire had a coup. Unfortunately, these external shocks are not atypical examples of the challenges of research capacity strengthening.

Political upheaval notwithstanding, the North-South-South (NSS) approach taken in developing the virtual institute was promising. The project networked developing economy institutions with some developed economy institutions, and it focused on the institutes, not on individual researcher capacity—which is easily lost. It is more holistic and looks to the development of infrastructure, governance, and human capital. Because the approach is based on a multilateral partnership, there are opportunities for mutual support within and between institutions and individual researchers. Governance developments in one institution can be replicated and adapted in another. Depending on the nature of the research, infrastructure can also be shared, such as cloud computing and gene sequencers.

The Norwegian government uses this approach, as does the World Health Organization, albeit in a slightly different form. The NSS approach also stands in marked contrast to supporting one-off projects or funding individual research degrees. The NSS PhD training is based in the developing economy institutions with support from the developed economy institutions in the network, including support from supervisors in the developing economies institutions. The approach simultaneously builds the developing economies’ supervisory capacity and decreases the likelihood of brain drain. The research is also driven by the relevance of the research to the developing economies and utilises technology that is available.

It is not possible to mandate mutual respect. Developed economy institutions that have been successful over the past half-century in the traditional engagement models — “send your brightest and we will train them”, or “here’s some money, send the data” — may find changes in the status quo unappealing. However, there is no doubt that the NSS approach requires a different mindset, particularly in the institutions of the global north. The research capacity needs of the global south are enormous. The traditional approaches can not meet the needs because they do not scale. New global north institutional players will be needed, and they won’t have the baggage of past practice to weigh them down.

The original article was published under Creative Commons by 360info™. This is an edited version.

Local causation and implementation science

If you want to move a successful intervention from here (where it was first identified) to there (a plurality of new settings), spend your time understanding the context of the intervention. Understand the context of success. Implementation Science—the science of moving successful interventions from here to there—assumes a real (in the world effect) that can be generalised to new settings. In our latest (open access) article, recently published in Social Science and Medicine, we re-imagine that presumption.

As researchers and development specialists, we are taught to focus on causes as singular things: A causes B. Intervention A reduces infant mortality (B1), increases crop yields (B2), keeps girls in school longer (B3), or…. When we discover the new intervention that will improve the lives of the many, we naturally get excited. We want to implement it everywhere. And yet, the new intervention so often fails in new settings. It isn’t as effective as advertised and/or it’s more expensive. The intervention simply does not scale-up and potentially results in harm. Effort and resources are diverted from those things that already work better there to implement the new intervention, which showed so much promise in the original setting, here.

The intervention does not fail in new settings because the cause-effect never existed. It fails in new settings because causes are local. The effect that was observed here was not caused by A alone. The intervention was not a singular cause. A causes B within a context that allows the relationship between cause and effect to be manifest. The original research in which A was identified had social, economic, cultural, political, environmental, and physical properties. Some of those properties are required for the realisation of the cause-effect. This means that generalisation is really about re-engineeering context. We need to make sure the target settings have the the right contextual factors in place for the intervention to work. We are re-creating local contexts. The implementation problem is one of understanding the re-engineering that is required.

Mr Grammarly writes a novel

Mr Grammarly, the Grammarly family parrot (a New Zealand Kea). Renowned for its literary abilities and loathing of the passive voice.

Grammarly is a web-based service to support writers. I use it a lot but worry that Grammarly will homogenise the literary voice until we all sound like the Grammarly family’s pet—a parrot named “Mr Grammarly”.

Grammarly provides advice on correcting punctuation, word use, and reducing the use of the passive voice (a challenge for anyone taught academic writing before 2005). It can also score clarity, engagement, and tone of delivery.

I find it incredibly useful, and I recommend it to my graduate students and staff. When it works, it’s fabulous, and as a native English speaker, the probability of horrible failure is low. I am not obliged to take all of Grammarly’s suggestions, and I have enough of a sense of the language to know when I can break a rule or when Grammarly is wrong. Non-native English speakers may not have the same advantage and need to work harder to make those decisions. Is the suggestion for a change in word good or bad, is the rephrased sentence clearer?

I became so sick of reading poorly written student drafts with basic spelling and grammatical mistakes that I began telling my students if they had not checked the text against Grammarly, I was not interested in reading it. And then, I started to receive drafts with bizarre word choices and ill-phrased sentences. I ran the drafts through Grammarly, and they came through with no suggested corrections.

Lesson number one, use Grammarly but use it with care.

I still had had this nagging concern about the homogenisation of the voice, and I decided to test Grammarly against great literature. My guess (let’s call it a hypothesis) was that Grammarly would reduce poetry to blancmange. As a well trained dust-bowl empiricist, I decided to test it.

I cut-and-pasted the first page of three novels into Grammarly.

F. Scott Fitzgerald‘s, The Great Gatsby received an overall score of 86. There were six hard to read sentences, one suggested rephrasing, and a handful of suggested corrections. The “hard to read sentences” were the most significant challenge because (in the absence of a suggested rephrasing) I needed to keep Fitzgerald’s voice but rewrite. It was easier than I anticipated. Most of the “hard to read sentences” are “hard to read” because they are long—a series of full-stop separable clauses that Fitzgerald separated with semicolons. Grammarly and I could get Fitzgerald up to an overall score of 99, and the literary world rejoiced.

Ernest Hemingway‘s, The Old Man and the Sea received a very creditable overall score of 92. I thought that his short, terse sentences would give him an edge over Fitzgerald, and I was right. His use of commas, however, needed work. By accepting every change and a minimal loss of poetry (those island boys needed to learn to speak better Grammarly English), I could bring Hemingway up to a perfect score.

Finally, I Grammarly checked Douglas Stuart‘s Shuggie Bain—Booker Prize-winning novel for 2020. Straight out of the gate, he had an overall score of 99. It was the phrase “leaving him with the thankless task of running his deli counter and her rotisserie stand all alone” that denied him a perfect score. I didn’t think I could do better—sorry, Mr Stuart. If only Fitzgerald and Hemingway had Grammarly!

Grammarly does have an in-built preference for a particular style of punctuation, the active voice, and short sentences. These three preferences make sense. Grammarly supports readability, and literature is not necessarily about readability. Ask James Joyce! Short sentences are cognitively more straightforward than are long sentences with embedded clauses. The active voice makes it more transparent who did what to whom. Consistent, rule-based punctuation also reduces the cognitive load.

Nonetheless, beyond the use of active sentences and a preference for short sentences, Grammarly is remarkably good at leaving the authorial voice untouched. That was lesson two. We were not all going to sound like the family parrot.

You will be pleased to know that this 666-word piece has a perfect score. I wrote it clearly, the delivery was “just right”, and you found it engaging. I hope the Man Booker Committee will appreciate my 2022 novel written in short, active, well-punctuated sentences.